Netherlands Contact Information |
| Mailing address: USANA Health Sciences P.O. BOX 4000 Tooele, UT 84074 USA Contact Information Order Express (toll-free): 0800-022-7288 Distributor Services: 001-801-954-7171 Fax: 001-801-954-7240 E-mail: CustomerService@USANA.com Office Hours Customer service representatives located in Salt Lake City, Utah, support the Associates and Preferred Customers in the Netherlands. The Netherlands market is serviced by multiple Dutch-speaking customer service representatives. If the Dutch speakers are not available, then callers have the option to leave a voicemail in Dutch or to speak with an English-speaking customer service representative. Monday–Friday (excluding some holidays) 6:30 a.m. to 9:00 p.m. (MST/MDT). The Netherlands is eight hours ahead of Mountain Standard Time. Support Team Vice President of Customer Relations Alan Bergstrom oversees the Netherlands Points of Interest Most products available in the United States are available in the Netherlands. Any product not available is due to Not For Resale (NFR) restrictions. All products are shipped from the Salt Lake City, Utah, Home Office. Shipping time averages five to 15 days. Although the Netherlands operates under the same policies and procedures as the United States, there are some points of difference for operating in this market: The Netherlands operates as Not For Resale (NFR) or Personal Use Only. This distinction means that Associates and Preferred Customers must buy USANA products directly from the Home Office and not through an Independent Associate. Orders can be placed through customer service channels, as noted above. Questions concerning this rule should be directed to distributor services. Although USANA’s policies state that Associates must retail a percentage of product stock, operations in the Netherlands are carried out differently. The retail requirement can be met through USANA’s Preferred Customer program. USANA encourages each Associate to acquire a sufficient number of Preferred Customers to satisfy USANA’s policy. Some may notice that prices in the Netherlands seem higher than prices in others countries where USANA operates. This difference is due to the addition of VAT and Duty, which is included in the pricing of products sold in the Netherlands. The difference adds approximately 26.5 percent to the product price, an addition that is not included in the prices listed in other countries’ pricelists because they pay taxes separately at the time of purchase. |