United Kingdom Contact Information |
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USANA Health Sciences
Mailing address: P.O. BOX 4000 Tooele, UT 84074 USA US Contact Information (Main Office): Customer Service (toll-free): 08 08 234 4478 Customer Service: 001-801-954-7171 Fax (toll-free): 08 08 234 2472 Fax (international): 01 801 954 7300 E-mail: CustomerService@USANA.com US Office Hours: Customer service representatives located in Salt Lake City, Utah, support the Associates and Preferred Customers in the United Kingdom. Monday–Friday (excluding some holidays) 6:30 a.m. to 9:00 p.m. (MST/MDT). The United Kingdom is seven hours ahead of Mountain Standard Time. Support Team Alan Bergstrom, vice president of Europe & customer service, oversees the United Kingdom. Points of Interest According to United Kingdom law, a new Associate may order only £200 worth of product (including VAT and other applicable charges) during the first seven days after he/she enrols as a new Associate. Once this seven-day period has passed, the new Associate can order business packs or any combination of individual products to begin building his or her new USANA business. For example, if you become an Associate on a Tuesday, you won't be able to order more than £200 worth of USANA product until the following Tuesday. All products are shipped from the warehouse in the Netherlands. The shipping times from this warehouse average two to five business days and are shipped via UPS or GLS. Some may notice that prices in the United Kingdom seem higher than prices in others countries where USANA operates. This difference is due to the addition of VAT and Duty, which is included in the pricing of products sold in the United Kingdom. The difference adds approximately 20 percent to the product price, an addition that is not included in the prices listed in other countries’ pricelists because they pay taxes separately at the time of purchase. Shipping costs are the only other additional cost for Associates and Preferred Customers in the United Kingdom. |